FAQ

What types of products do you offer?

We specialize in comfortable, high-quality casual wear for everyday style. Our collection includes bottoms, bras, clothing, coats & jackets, crops & capris, dresses, outerwear, pants, shorts, skirts & skorts, socks, socks & hosiery, tops, tops & tees, and underwear. Each piece is curated for comfort and versatility, perfect for refreshing your wardrobe.

Are your products true to size?

Yes, we strive to provide accurate sizing for all our items. Please refer to our size charts available on each product page for guidance. If you’re unsure, feel free to contact us for personalized advice!

Do you offer plus sizes or specific fits?

Our collection focuses on inclusive, comfortable fits, but please check individual product descriptions for size availability. We’re always expanding our range to cater to diverse needs.

Where do you ship to?

We ship worldwide, excluding Asia and select remote areas. Our goal is to bring effortless style to your doorstep, no matter where you are!

What shipping options are available?

We offer two convenient options:
– Standard Shipping: $12.95 fee for all orders, delivered via DHL or FedEx within 10-15 business days after dispatch.
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

How long does order processing take?

Orders are carefully prepared within 1-2 business days. You’ll receive a tracking email once your package is dispatched from our Oakland warehouse.

Can I track my order?

Absolutely! After dispatch, we send a confirmation email with tracking information so you can follow your package’s journey to your home.

What is your return policy?

We offer a 15-day return policy from the date you receive your order. Items must be unused and in original condition with tags attached. Please contact us at [email protected] to initiate a return.

How do I return an item?

Email our support team with your order details, and we’ll guide you through the process. Returns are handled with care to ensure a smooth experience.

Are there any non-returnable items?

For hygiene reasons, underwear and hosiery are final sale and cannot be returned unless defective. Please refer to our return policy page for full details.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Is my payment information secure?

Yes, we use encrypted payment processing to keep your data safe. We never store sensitive payment details on our servers.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders faster and enjoy a personalized shopping experience.

How can I contact customer support?

Reach us anytime at [email protected]. We’re based in Oakland, US, and are happy to help with any questions!

What if my question isn’t answered here?

No problem! Email us, and we’ll get back to you promptly. At Casual Wear Hub, we’re dedicated to making your experience comfortable and chic.