At Casual Wear Hub, we want you to be completely satisfied with your purchase. We stand behind the quality of our casual wear and offer a straightforward returns and exchanges process for items that don’t meet your expectations.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. All items must be unworn, unwashed, and in their original condition with tags attached.

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

  • Underwear
  • Bras
  • Socks & Hosiery

Please note: These exceptions are final sale unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return/exchange
  2. Wait for approval – our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to the address provided with your RMA (return shipping is at customer’s expense)
  5. Keep your tracking number until your return is processed

Important: Returns without an RMA number will not be accepted. Please do not send returns to our business address without prior authorization.

Return Shipping Methods

You may use any shipping carrier of your choice to return items. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original method of payment (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For exchanges, we will ship your new item once the return is received and processed

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a free return and replacement at no cost to you.

Return & Exchange Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Casual Wear Hub Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Order Date: [Date of Order] Items to Return/Exchange: – [Product Name], Size: [Size], Color: [Color] – [Add additional items if needed] Reason for return/exchange: [Please provide details] I have reviewed your return policy and confirm that the items are unworn, unwashed, and have all original tags attached. Please send me the return authorization and instructions at this email address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Return Shipping Address

After receiving your RMA number, please ship your return to:

Casual Wear Hub Returns
RMA #: [Your assigned RMA number] 1314 89th Avenue
Oakland, US 94621

International Returns

As we serve customers globally (excluding Asia and select remote areas), please note that international customers are responsible for any customs fees, duties, or taxes associated with returning items. These costs are non-refundable.

Questions?

If you have any questions about our returns and exchanges policy, please contact our friendly customer service team at [email protected]. We’re here to help!